Privacy Policy

Introduction

Colorado Springs Cleaning Service ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at coloradospringscleaningservice.com or use our cleaning services in Colorado Springs and surrounding areas.

Information We Collect

Information you provide

When you request a quote, book a cleaning, or contact us, we may collect:

• Name
• Email address
• Phone number
• Home or business address
• Details about your cleaning needs

Information collected automatically

We use two analytics systems to understand which pages people visit and which contact options they use:

• Google Analytics 4 records page views, engagement, device information, approximate location and interactions such as phone-link clicks and form attempts.
• Our own pageview tracking records a temporary browser-tab identifier, page sequence, time, page path, referring page, campaign labels, approximate country, region and city, and device type. For new pageviews, we save page paths and referrers without query strings or fragments. It also records clicks on links and buttons and quote-form submissions: the type of click, the page, the link destination and, for forms, the service selected, with no names, email addresses, phone numbers or messages. These records are stored with Cloudflare and used in Bold Coast Analytics, our reporting system.

Our forms use Cloudflare Turnstile to help block automated submissions. When you submit a form, our form service receives your contact details, cleaning needs and IP address. It stores accepted requests and uses email to notify us so we can respond. The IP address is stored with your request to help limit spam and repeated submissions.

How We Use Your Information

We use your information to:

• Respond to your quote requests and inquiries
• Schedule and provide cleaning services
• Communicate about your appointments and services
• Improve our website and services
• Send occasional service updates (with your consent)

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share limited information with:

• Service providers who help us operate our website and business (e.g., hosting, analytics)
• Legal authorities if required by law or to protect our rights

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Our website uses HTTPS encryption to secure data transmission.

Cookies and browser storage

Google Analytics may set measurement cookies. Our own pageview tracking uses sessionStorage to relate visits within the same browser tab; that storage normally clears when the tab closes. A short-lived form marker also uses sessionStorage to avoid counting a direct visit or reload of the thank-you page as a new form confirmation. We use localStorage to remember your analytics opt-out. Clearing this site's browser data removes these local values, but does not delete records already saved by our analytics or form service.

Your analytics choice

You can turn off Google Analytics and our own pageview tracking in this browser, or turn them back on. Clearing this site's stored data removes the opt-out. If your browser blocks site storage, these links cannot turn analytics off. Turning off analytics does not stop us from processing a form you choose to send.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: (719) 701-8454
• Email: contact@coloradospringscleaningservice.com
• Online: Contact Form